Frequently Asked Questions
InSpec by BV
With a comprehensive range of quality management services, we help you manage and mitigate risk from product concept to sale
HOW DO I GET STARTED?
• Sign up online in order to create your private account on our website; it is free of charge and requires no commitment.
• After activation of your account, you will be able to choose and pay for your desired service and provide us with your requirements, instructions, specifications, criteria and attachments online (24/7).
• Our operations team will prepare, coordinate and arrange your service.
• You will receive a confirmation email following your booking.
• You can choose to receive status updates in the Account Management panel under Customer Preferences.
CAN YOU BRIEFLY DESCRIBE YOUR COMPANY?
Bureau Veritas is a worldwide leader is the QHSE service. We specialize and are experts in product inspections, factory audits and product testing.
WHY SHOULD I CHOOSE BUREAU VERITAS?
Brand and Reputation
Strong brand built on over 190 years of service. We have worked successfully with top manufacturers and retailers around the world to help them better manage risk and regulatory compliance.
With over 12,000 specialist’s located close to selling and sourcing areas in over 40 countries, we offer you the convenience of global coverage with local service where you need it.
Our inspectors, auditors and lab engineers know your products. We specialize in consumer goods including electrical and electronics, toys, hard goods and soft goods.
We offer next day service for emergency inspection shipments with late cancellations up to 4pm the day before the inspection is due to be carried out (time zone of the factory country). Same day reports available.
Best in class technical governance controls the repeatability of our world class service globally.
Our Best Practice inspections and audits are based on decades of experience from inspecting and auditing millions of factories with user friendly reports.
Our Platform provides notification alerts and supplier intelligence.
Access to Insight Center - improve your knowledge and ability to continually source safe and quality products.
HOW MANY DAYS IN ADVANCE SHOULD I PLACE THE BOOKING?
The earlier you place the booking, the better. If you book 15 days in advance, you can even benefit from an early bird discount. As a minimum we recommend you book services at least 48 hours in advance.
DO YOU DO AN ORDER REVIEW AND WHAT IS IT EXACTLY?
Absolutely! When we receive your booking, we immediately review all the information you have provided and verify all documentation are aligned to the order details. If this is not the case we contact you to clarify. Here are some typical examples of order information misalignment so you can look for issues in future bookings:
• The PO # in your booking is different from the PO# on the PO sheet.
• The product name in the booking is different from the product name in your specs.
• The quantities booked are different from the quantities on the PO sheet.
• The booking references "pieces" while the PO references "sets" or "pairs".
WHAT INFORMATION DOES YOUR INSPECTION REPORT INCLUDE?
The report focuses on our inspector's findings of your products within the factory helping you determine whether your products conform to the specified requirement.
Your inspection report will include photos that covers the following quality checks:
• Product Conformity
• Workmanship / Appearance / Function
• Data Measurement/ On-site tests
• Packing & Packaging
• Shipping mark
• Labeling, Printed Materials & Markings
HOW LONG DOES IT TAKE TO OBTAIN THE INSPECTION RESULTS?
On the same day of inspection. Usually after inspection has finished, the report will be issued within a few hours (factory location time).
WHERE DO I SEND GOLDEN/REFERENCE/PRE-PRODUCTION/APPROVAL SAMPLES?
We recommend sending them directly to your factory, in a sealed package, for the attention of Bureau Veritas (with relevant reference number or contact details if you have them).
HOW CAN I GET PRODUCTION SAMPLES COLLECTED DURING AN INSPECTION?
Simply choose this service, along with inspection, while booking the service online during Step 5 of the Booking Process, Service Options.
HOW MANY DAYS PRIOR TO SHIPMENT SHOULD THE INSPECTION BE?
It is suggested to leave a buffer period of at least 2-3 days for inspection report generation/review. In this case, any problems found during the inspection can be remedied before shipment.
WHAT ARE THE TOP FAILURES FOUND DURING AN INSPECTION?
The most frequently found non-conformances for softlines, hardlines and electrical products are marking and labeling; appearance, and dimension. Other frequent failures include foreign substance, workmanship, packing and bar code.
WHAT IF THE QUANTITY THAT IS READY FOR INSPECTION IS LOWER THAN WHAT I INDICATED IN MY BOOKING?
No worries, we will simply calculate the number of items we will inspect based on the quantity you indicated in your booking.
WHAT IF THE FACTORY NEEDS A FEW MORE HOURS BEFORE INSPECTOR CAN START?
We understand the reality in the field and try to accommodate as much as we can without compromising the time we need to do our job. Our inspectors will wait for an hour. After that waiting period we start the inspection and may adjust the service type, e.g., from Pre-shipment Inspection to During Production Inspection. All of this is done at no extra cost to you.
WHAT IF MY SUPPLIER CHANGED THE FACTORY LOCATION WITHOUT MY KNOWLEDGE AND AFTER BOOKING?
Now this is an issue. Your booking is our road map, our contract with you, and we have to stick to the information you provide.
Since you can change your booking until 4pm (Factory local time) of the day prior to the inspection day, we recommend you confirm with your supplier a few days before the service is due.
If we arrive at the facility and your goods are not being manufactured there, we will have to release a "visit in vain" report as the goods are not at the location provided on the booking form.
HOW CAN I PAY?
You can pay using via our payment gateway, Adyen, using credit card, Paypal, Alipay and Wechat Pay.
WILL I GET A FULL REFUND IF I CANCEL MY BOOKING BEFORE THE CUT OFF TIME?
If you cancel your booking before the cut off time (before 4:00 PM local time at the Services’ location on the working day before service date), you will reimbursed in full in either USD or CNY.
It should be noted that due to exchange rate fluctuation between your booking date and the cancellation date, as well bank or credit card charges, you may see a local currency impact (this could be both positive or negative).
For clarity, in the event you cancel the services after 4:00 PM local time at the Services’ location on the working day before service date, the Services booked will be charged in full.